Case Manager (BH)

CASE MANAGER (BH) - BIRMINGHAM AL

Our client is seeking candidates for a Case Manager position. This position will be located their Birmingham, AL corporate headquarters. The Case Manager facilitates timely and accurate workflow of applications through the new business process.

This is a customer focused position that will be responsible for establishing and maintaining relationships with internal and external distributors and customers. The job requires problem solving and research, a sense of urgency in processing business and responding to inquiries, and focus on meeting customer and manager expectations.

Individual must take ownership of individual and team caseloads and service standard through completion of the application process while providing detailed and consistent communication to marketing personnel and customers.

RESPONSIBILITIES INCLUDE:

- The initial review of applications
- Communication of and follow up on needed requirements
- Timely response to customer inquiries via email and phone
- Effectively communicating underwriting decisions

This position works closely with underwriters, vendors, and customers on aging cases to ensure completion within the established time standards.

QUALIFICATIONS:

- 3-5 years life insurance experience preferred (4 year degree in a business or related discipline may be considered in lieu of experience)
- Minimum of 6 months monitored production work
- Candidate must have excellent verbal and written communication, customer service, problem solving skills and must be able to work well within a team
- Experience with insurance administration systems is a plus
- Must have the ability to meet individual needs of a diverse customer group, and deal with difficult customers
- Must remain flexible and be able to adapt easily to quickly changing work environment