Call Center Support Job

CUSTOMER CARE ASSOCIATE for a CONTRACT opportunity with Yoh's client located in FOXBORO, MA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Experience in a call center

WHAT YOU'LL BE DOING:

- In a call center environment, provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications
- Support other Customer Service Representatives in the Customer Service Center (CSC) to meet and exceed customer expectations
- Work as a liaison between the customer, sales, product management, logistics for supply and demand and other corporate personnel
- Be responsible for ensuring Field Support tasks are completed in a timely manner
- Be responsible for understanding all SAP/ERP Standard Operating Procedures
- Ensure accuracy of documentation including shipping, invoicing and finance systems
- Be responsible to process return of goods from customers
- Participate in departmental training programs
- Adhere to Customer Service Center Standard Operating Procedures

WHAT YOU NEED TO BRING TO THE TABLE:

- Associate's Degree from an accredited university or college (or High School Diploma/GED with a minimum three (3) years job experience in customer service or related field)
- Strong interpersonal skills
- High level of personal accountability
- Serve as the customer advocate inside the organization
- Excellent written and oral communication skills
- Ability to communicate in a positive and effective manner
- Strong Microsoft skills to include Excel and Outlook
- Exceptional team player with Customer First mentality

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: Rene Borst

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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