Business Systems Analyst

RESPONSIBILITIES:
Facilitation of meetings and/or processes through which the multiple business owners, stakeholders, and user groups manage their systems investment.
Engage with other support organizations to participate, test, validate, communicate, and otherwise contribute as needed to the support of our systems in production.
Break problems apart, secure relevant information, relate data from different sources, draw supportable conclusions, and identify possible root causes and/or workable solutions.
Must be able to independently and effectively work with stakeholders and partner organizations to make concessions and tradeoff decisions based on customer and stakeholder input, independent experience, logical conclusions, and knowledge of company objectives and values.
Ownership to prioritize, track, and drive resolution for all issues impacting production performance of systems.
Communicate to our partner organizations and provide input and/or perspective from the business relating to production system functionality, availability and business impact.

SKILLS:
REQUIRED QUALIFICATIONS:
Competence in standard business computing platforms and productivity applications.
Customer service or retail sales experience preferred.
Excellent attendance record and performance record.
Excellent verbal and written communication skills
Must be able to independently and effectively drive issues through to resolution.
Previous experience with software application development or support preferred

PREFERRED:
1-2 years' experience in software development, software design or business process design and implementation preferred
1-2 years' experience in telecommunications industry preferred
1-2 years' experience with a formal SDLC preferred
1-2 years' year experience developing business solutions with a variety of tools preferred
Experience with systemic troubleshooting.
Cross functional leadership and operational experience in a call center environment.