Business/System Analyst

RESPONSIBILITIES:

- Provide valuable end-to-end user support for the Source-To-Pay applications and end users.
- Create reports on various applications based on SAP ECC 6.0 and 4.7.
- Migrate and convert financial documents as business deploys system upgrades.
- Identify gaps or areas that can potentially be improved upon in the P2P process.
- Assist stakeholders and key users in change management by providing training, knowledge, and support.
- Actively participate in cross-functional project team and provide technical and business process expertise.
- Monitor business user compliance of standardized procedures through reporting and improve compliance through targeted communications, education, and justification of policies and standardized processes Identify process and system improvement opportunities, develop short term workaround solution or provide recommendations for permanent solutions and implement. Create relevant documentation as required.
- Serve on, and sometimes lead, projects for new initiatives or enhancements and implementation of policy changes, new work, and process and system changes.
- Ensure all processes and policies are adhered to.
- Manage the current STP support channels for all stakeholders including monitoring service levels, providing follow-up, and establishing frequent communications
- Work with IS function to resolve break/fix issues, determine root cause for process workflow issues, and to provide system access to end users
- Balances, prioritizes, manages and escalates transactional workflow issues and provides feedback to other areas of the team and business to improve process, vendor performance, identify training opportunities, etc.
- Provide training, training materials, troubleshooting documentation and continual on the job training for relevant team stakeholders

SKILLS:

SKILLS/EXPERIENCE:

- Experience in training and creating training documents
- 2+ years of relevant experience including Procure-to-Pay, process re-engineering or operations work experience.
- Ability to work on cross-functional activities and form solid business relationships within and across functions
- Must have MRO experience (maintenance, repair, operations )
- Ability to build and lead strong teams
- Ability to prioritize and work on multiple activities at one time for self and team. Easily adapt to shifting priorities while making steady progress on key projects
- Strong computer skills, particularly Microsoft Office tools, Visio and MS Project
- SAP or other ERP systems experience
- Experience working with outsourced operations
- Broad experience in procurement and/or business operations on a regional or global basis, and must have a passion for driving Operational Excellence and outstanding Customer Service.
- Develop collaborative relationships with key partners and stakeholders
- Robust understanding of control processes.
- High proficiency in Microsoft Office (especially Excel and Access).
- Ability to work effectively across diverse teams and operations.
- Customer and service oriented thinking, strong business and technical judgment, strong analytical, problem solving, communication and interpersonal skills, numeracy and financial awareness

EDUCATION:

- BS/BA degree in a relevant field is required.
- MBA in Finance/Accounting, desired

COMPUTER SKILLS

- Required: Access, SAP, SRM, ERM, Excel, Word and PowerPoint.
- Prefer experience with IBX, or Readsoft.