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Business Relationship Manager - NL
Eingestellt von Gazelle Global Consulting
Gesuchte Skills: Design
Projektbeschreibung
ROLE: BUSINESS RELATIONSHIP MANAGER
START: ASAP
DURATION: 6 MONTHS+
LOCATION: EINDHOVEN, NETHERLANDS
RATES: MARKET
Job Description:
- Responsible for Customer Satisfaction scores from their business counterparts
- Responsible to ensure that escalations and services provided to the business unit is handled in an effective manner
- Works with the other team members to ensure the services meets business needs
- Responsible to document and understand customer requirements and services and the business outcomes they wish to achieve
- Responsible for leveraging information and IT for competitive advantage
- Responsible to improve the business value realized through IT Service Provider
- Responsible to identify changes to the customer environment that could potentially impact the services provided
- Responsible to establish and articulate business requirements for new services or changes to existing services
- Responsible to ensure formal complaints and escalation processes are available to customers
- Would preside and conduct review meetings for the business units
- Would create the business continuity requirements for the business unit and work with Service Delivery Managers to implement the same
- Would bring in the business unit focus to the value add generation and continual service improvement
- Would ensure that business outcomes and customer requirements are documented and signed off on by the customer as inputs into service portfolio management and service design processes
- Would provide input about changes to the customer environment that result in changes to services and strategy, resulting in improved customer satisfaction scores
- Critical success factor would be the number of complaints and escalations are measured and trended over time and by customer
Must Have:
- Good Understanding of IT Infrastructure technologies
- Worked with directly handling Customers (Preferably from Service Provider setup)
- Have experience working in R&D Setup
- Managed Teams
*ONE STAGE TELEPHONE INTERVIEW*
Projektdetails
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Einsatzort:
Eindhoven, Niederlande
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Projektbeginn:
asap
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Projektdauer:
6 months +
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design