Business & Digital Data Analyst BI (Brussels)

Je functie: Context
The Easy banking Sales departement, within the Sales department in the Retail and Private banking entity, is working on sales to all our clients though our direct channels (and more precisely web and mobile). In order to reach our sales objectives, Easy banking Sales aims to:
- Convince our clients that direct channels have an added value and are easy to use.
- Permanently optimize customer experience through our direct channels.

The mission is thus clearly sales and digital oriented.
Within Easy banking Sales, the Easy banking Sales Experience and Performance team has several objectives:
- Boost online sales for some specific products
- Understand online client / visitor behaviour, both on online and offline channels. An end-to-end view is needed.
- Permanently optimize performance and customer experience on flows and campaigns, by providing detailed recommandations to main stakeholders.

The website will be adapted in the coming months.
We need to build up new reporting's to monitor the performance of the new public website and then to be able to make appropriate recommendations.
In this context, Easy banking Sales Experience and Performance is looking for a Business & Digital Data Analyst, in order to build up reporting's and understand what happens on this new platform (entry points, End-to-end customer journey, efficiency of the website for sales performance, etc).

Function Description
- Measure performance of our site. Challenge colleagues, elaborate KPIs, set up dashboard/reporting - monitor - analyze - draw up conclusions and proposals for improvement
- Create mock-ups of dashboards for the new public website on Excel
- Responsible for the building up of new reportings of the new public website, with an end-to-end view of customer journey.
- Ensure these reportings is in line with stakeholders' expectations (Sales, Communication, Campaign, Value Proposition and Management level) and ensure these reportings take the best of existing reportings.
- Ensure that the requested reporting will also be coherent with reportings on other parts of the website.
- Define/review tagging requirements for web analytics in our digital channels. Active involvement in testing during the implementation phase and elaborate a dashboard that enables measuring the online customer journey (KPIs)
- Translate learnings from reporting into actionable points in order to improve customer experience and increase online sales
- Participate to reflexion on global monitoring & give technical support
- Proactive analysis of new opportunities (based on data)

Start Date ASAP
Duration 6 months

Location
Brussels
Je profiel: Required knowledge/ experience:

Education
Ba or ma

Languages Requirement
French OR Dutch (at least one of the two) Fluent
English Fluent

Experience
At least 3 years of relevant experience

Technical Experience
Mandatory
- SAS
- SQL (good level)
- Microsoft Excel (MUST !!)
- Microsoft Access
- VBA

Preferable
Spotfire
Business Experience
Mandatory
Already worked with a datawarehouse, reporting, data and dashboarding
IMPORTANT: if your candidate is selected for an interview, the line manager will require that you deliver a sample of a dashboard created by the candidate before the interview. In order to speed up the selection process, please prepare said sample as soon as you submit a CV

Preferable
- First experience in the digital environment is a plus
- You provide High quality & reliable input.
-You are able to analyse Data and make adequate recommendation
-You understand client's online Behavior
-You have an End to End view of the online funnel
-You are able to automate recurrent reporting

Soft skills
° Team player
° Quick self-starter, pro-active attitude
° Good Communication and Influencing skills
° Good analytical and synthesis skills
° Autonomy, commitment and perseverance
° Ability to work in a dynamic and multi-cultural environment