Business Credit Controller, Collections

Overview of the role

Working in Business collections Department, responsible for collections from Enterprise customers to challenging debt targets, maximising cash flow for our client. Working closely with stakeholders throughout the Business to ensure customers pay on time.

* Ensure Corporate customers pay to agreed contractual payment terms, in line with agreed follow up processes, reducing bad debt and debtor days
* Engage other areas of Business when required to resolve any issues preventing a customer from making payment

Responsibilities

* Confident to set up conference calls and meetings with customers and internal stakeholders in order to resolve issues, and ensure customers pay invoices on time

* Confident in discussing applying restrictions with customers and internal stakeholders in the event of non-payment

* Agreeing action plans and trackers to ensure queries and non-payment issues are resolved

* Experience in Corporate collections is essential

* Confident to challenge customers who pay beyond term and change their payment behaviour

* Tenacious with a never give up approach

* Absolute determination to succeed

* Good telephone technique and manner

* Be able to talk to people at all levels