Business Analyst/Process Engineer

For our client in Zurich, we are looking for aBusiness Analyst/Process Engineer

for a 9 month's assignment

YOUR ROLE

Are you a stickler for getting things right? Do you know how to solve problems? We are looking for someone like this who can help us:

- design processes and methodologies for UBS Service Management Framework
- provide documentation of processes and business requirements and liaise with IT/CTO on the tooling strategy
- run the Service Management Design Authority and review/assess design request on behalf of the Group Service Management Architect
- Collaborate with key stakeholders to design and implement target state of the service management framework
- Define and document Service Architecture Guidelines
- Service level management process and related contractual framework (SLA and OLA)
- support project management tasks
- coordinate the work of more Junior Analysts

YOUR TEAM

You'll be working in the Group Service Architecture and Planning team in Zürich. We re accountable for the group wide Service Management Framework, to move the organization towards a service centric organization with a commercial mindset. We also drive the service demand planning process as key component of the yearly group wide planning process.

YOU HAVE:

- experience applying business analysis techniques
- a degree in business administration, banking and finance, or economics, or science and additional education in process management framework (eg ITIL)
- business analysis or project management experience in the financial industry (preferable in the area of Service Management)
- strong analytical, problem-solving and synthesizing skills (you know how to figure things out)
- the ability to interpret a set of technical requirements and develop robust solutions (you know what they really want)
- proven business architecture experience and demonstrated successful delivery of complex business process framework and business modelling in a global environment in a financial services or technology environment

YOU ARE:

- an excellent communicator, with strong interpersonal skills
- a flexible, resilient team player with a positive attitude
- known for your can-do attitude when tackling daily tasks
- fluent in English
- Able to interact comfortably with all levels of management

If your experience matches the required profile, please submit your application.