Business Analyst for Laboratory Informatics (m/f/d)

REFERENCE NUMBER:

663640/1

MY DUTIES:

- Active maintenance of all laboratory systems to constantly improve the security and overall stability of the global laboratory environment
- Pro-active support of all business needs in the labs to design, implement and maintain innovative technologies
- Strong reporting of all requests, incidents and problems using ServiceNow ticketing
- Support the customers to provide optimum solutions for data handling (e.g. Data Archiving) considering regulatory compliance and data security and integrity
- Installation and maintenance of laboratory specific PCs, periphery, network connections, and communication devices
- Support and maintain System Imaging, System Monitoring and Firewall Management
- Fulfill service ownership responsibilities within assigned service towers
- Actively support the implementation of the LISS service structure in all sites
- Contribute to the creation and maintenance of the required service components / documentation
- Monitoring the performance of our services and continuously improve the corresponding processes
- Maintaining continuously inventories for hardware, software and network
- Builds up and maintains strong relationship with Customers, Business Partners and Service Units as well as the global LISS service team
- Actively supports the management of Informatics Operations, Technical Operations and Laboratory Informatics Systems and Support in pRED Operations

MY QUALIFICATIONS:

- Degree in Business Administration or any similar further education
- Experience as Business Analyst within a GxP environment and agile teams
- Hands-on experience in Windows application troubleshooting, Windows Server/Client OS troubleshooting and Client hardware troubleshooting (HP Business Desktops)
- Strong experience in Active Directory OU & GPO Management , Application packaging and deployment and Security patch deployment (Microsoft, Adobe etc.)
- Hands on scripting experience in PowerShell
- English fluency in spoken and written

MY BENEFITS:

- International environment
- A renowned medical devices company
- Support throughout the entire recruitment process

ABOUT HAYS:

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.