Business Analyst - Ecommerce - Retail - Agile

Business Analyst - eCommerce - Retail - Agile

Business Analyst required for our eCommerce team to work as part of an integrated client/Salmon team in a highly interactive environment based initially predominantly in Italy on client site with some work in our Watford office. You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.

Responsibilities include:

- To gather and document requirements and translate them into clear work specifications that can be used and interpreted by both business and technical users. This will involve facilitating workshops and assessing source documentation from the customer
- Identify options for potential solutions and assessing them for both technical and business suitability
- Create logical and innovative solutions to complex problems
- Present proposals to clients
- Analyse business systems in order to recommend efficiencies
- Provide estimates for future analysis work
- Work closely with developers and a variety of end users to ensure any technical solution delivers customer satisfaction
- Provide training to users of a new system as required
- Provide analysis support to the test team
- Plan and work flexibly to meet deadlines
- Keep up to date with technical as well as industry sector advances

CUSTOMER SERVICE RESPONSIBILITIES:

- Maintain good customer relationships at all levels of the organization
- Maintaining consistently high levels of customer satisfaction and effectively escalating business critical situations to as required
- Managing high profile customer situations and relationships both internally and externally and client expectations

EXPERIENCE REQUIREMENTS

Mandatory experience includes:

- At least 5 years analysis experience
- eCommerce and retail experience
- Experience using Agile
- Production of functional specifications or similar
- Experience of analysis and design of systems (package integration and bespoke development)
- Experience of Business Process engineering
- Knowledge of formal Change Management
- Ability to work on his/her own initiative to an agreed action plan
- Strong communication skills as this role requires a high level of communication, interpersonal and presentation skills
- including experience of writing accurate and concise reports
- Strong problem solving, time management and organizational skills
- Strong commercial awareness and business acumen
- Energetic, enthusiastic with strong attention to detail

DESIRABLE EXPERIENCE INCLUDES:

- Database experience

EXPOSURE TO:

- SQL
- Knowledge of accessibility guidelines
- Website usability
- Enterprise Architect
- Knowledge of the project life cycle and any project development methodologies
- Knowledge of Project Management

Salmon is a global digital commerce consultancy defining and delivering market-changing solutions and customer journeys for the world's leading brands - brands such as AkzoNobel, Argos, Audi UK, Halfords, T-Mobile, Ted Baker, Sainsbury's and Selfridges.

We couldn't do this without our talented people, which is why we're always on the lookout for professionals who like to change things for the better. In return, you'll benefit from the opportunity to work with the best people, to see the impact of your hard work, and to make a real difference.

Established in 1989 with operations in London, New York, Sydney and Beijing, Salmon is going places, and empowering its people to play a big part in the success story.