Business Analyst CRM (m/f)

Aufgaben:

- Demonstrate extensive development experience in the areas of Microsoft Dynamics 365 CRM and related (partner) vendor products to enhance the client’s business functionality and overall performance.
- Responsibility for the successful implementation of processes, solutions and products related to Microsoft Dynamics 365 CRM within the client organisation.

Skills:

Functional
Experience with
- capturing business requirements related to CRM
- capturing test requirements and test scripts
- test execution

Particular areas of expertise
- Business requirement gathering around
- Customer master data / history management using Microsoft Dynamics 365 CRM
- Marketing functionality in Microsoft Dynamics 365 CRM, e.g. campaign execution / tracking, next best action
- Sales functionality in Microsoft Dynamics 365 CRM
- Use of / interfacing to product repositories
- CPQ
- Contract lifecycle management
- Service functionality in Microsoft Dynamics 365 CRM
- Service processes in the financial industry
- Customer (touchpoints) interaction management
- Workflows and case management
- Interfacing with
- third party master data repositories
- third party customer account system / processing platforms
- enterprise data hub
- Test scripting and execution in the aforementioned areas
- Experience with financial industry

Technical
- Excellent proficiency with Microsoft Office software suite
- Experiences with agile project methodologies and tools
- JIRA

Personal
- Excellent presentation skills
- Strong organisational and analytical skills
- Focused and effective in problem solving
- Self-motivated, ability to pick up things quickly
- Language: English, preferred German

If you are interested, we are looking forward to your application by mention the following reference number 1092493.