Business Analyst/Business Process Engineer/Cobit/ITIL

Business Analyst/Business Process Engineer/Cobit/ITIL

For our client a well-known bank based in Zurich we are currently looking for a Business Analyst/Business Process Engineer with ITIL experience

RESPONSIBILITIES:

- Process Engineering (KM Process)
- Tool Evaluation (RightAnswer/SolutionManager, ServiceNow)
- Migration Concept from RightAnswers to ServiceNow
- Technical Writing
- Break down high level process artifacts (interaction model, SIPOC, roles/responsibilities, RACI) to detailed instruction based implementation documents:
- Validating against 'state of the art' derived from ITIL/COBIT
- Validating against RightAnswers/Solution Manager

Description of roles/responsibilities

- Checklists/Instructions for every process step
- Workflow/process templates
- High level Interface definition to other ITIL relevant processes based on ServiceNow solution (Incident, Problem, Change)
- Interface description
- Data flow
- Requirements gathering/engineering for future implementation
- Creation of training and presentation materials
- OnePagers
- User Documentation and training material
- Management presentation
- Review of deliverables of other workstreams
- Technical evaluation/feasibility study
- Migration concept
- Overall operational knowledge management concept

YOUR PROFILE:

- SME in operational knowledge management (ITIL/COBIT)
- English and German knowledge
- Minimum of 5 years experience in business analytics and knowledge management
- Excellent communication skills (written/verbal) with strong presentation skills and ability to interact with all levels of leadership
- Strong analytical skills
- Operational background (operating system, database) L1/L2
- Strong facilitation skills and ability to lead teams through elaboration sessions

If you`re interested in this opportunity please send me your application via email.

PLease note that due to the large number of applications we are unable to provide feedback to all candidates individually.