Business Analyst

Title: Business Analyst

Duration: 1 year

Location: Atlanta, GA

Our client located in Atlanta, GA is seeking an experienced Business Analyst to join its Customer Relationship Management (CRM) team to play an active role in coordinating the development of key strategic CRM initiatives for the company. This is an excellent opportunity to be involved in shaping the customer marketing direction for one of the world's leading global hospitality companies. This role will be responsible for helping drive business requirements for a large-scale global CRM project. This would include working with cross-functional teams to identify and document business requirements, working with IT to convert business requirements into user stories, and coordinating business and technology stakeholders to help lead the initiatives to success.

EDUCATION/EXPERIENCE:

- Minimum Bachelor's degree. Specialization in Business, Marketing, or IT
- 8 years' experience in business analysis and/or project management
- Experience working with an Agile SCRUM team and creating and refining user stories
- Preferred: Hotel/Hospitality/Travel industry experience, CRM experience

SKILLS AND COMPETENCIES:

- Business Aptitude: Good understanding of CRM/marketing concepts
- Proficient comprehension of project management methodologies and project life cycle
- Capable of writing clear and well-structured business requirements documents
- Strong facilitation and presentation skills
- Ability to present to business sponsors & stakeholders in a structured manner
- Ability to diagram/whiteboard business flow processes
- Ability to quickly learn organizational structure, business strategies and processes
- Ability to resolve minor conflicts/issues using different tactics prior to escalation

MAJOR JOB DUTIES AND RESPONSIBILITIES:

- Support Project Manager in all phases including discovery, design, development, and delivery
- Schedule and facilitate cross-functional project team meetings
- Gather and document project requirements - based on input from project stakeholders
- Assess, research, analyze and document sponsor/stakeholder needs
- Develop and maintain strong relationship with business partners and technology team
- Author and validate user stories based on business requirements as part of Agile development
- Develop business testing approach and work with project members to execute test plan
- Develop and coordinate training and communications plan for hotels and internal stakeholders
- Coordinate pilot implementation with hotels globally
- Manage project documentation (implementation plan, issues log, process maps, etc.)

Synergis offers comprehensive benefit plans to our consultants, including Medical, Dental & Vision insurance. We also PAY up to 70% of the base medical coverage cost for employee only.

For immediate consideration for Business Analyst position in Atlanta, GA please forward your resume or call.

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years. For more information about Synergis, please visit the company website.

Synergis is an Equal Opportunity/Affirmative Action employer.