Business Analyst

DUTIES
1. Manage collection agency vendor relationship - Track, maintain, monitor and analyze vendor performance
2. Utilize Debt Next's collection agency database to manage the reporting and allocation of accounts based on agency performance - Generate and analyze reports to measure collection agency effectiveness and increase recovery percentage rates, Develop new collection strategies
3. Review and create monthly agency invoices
4. Manage invoice process for approvals
5. Engage internal counterparts to develop best practice for external collections
6. Work on projects as assigned

SKILLS:

MINIMUM REQUIREMENTS
1. Bachelor's degree in Business, Accounting or Engineering and a minimum 3 year related business experience
2. Strong interpersonal, organizational, project management, analytical and presentation skills
3. Excellent verbal and written communication skills
4. Advanced proficiency in Microsoft Office applications such as Excel, Access, PowerPoint and Word
5. Ability to multi-task across various types of projects and deliver a quality work product within the required timeframe
6. Ability to adapt to new or changing conditions

NICE TO HAVE
1. Familiarity with customer information systems, specifically Customer Information Management Systems (CIMS)
2. Familiarity with PassPort for invoice processing
3. Familiarity with Debt Next
4. Experience with vendor management in service-oriented industries