Business Analyst

SUMMARY:
In collaboration with the Project Lead, manages the analysis, investigation, initiation, design, development and implementation phases of multiple projects, by coordinating with all the stakeholders including but not limited to business customers, vendors, and other relevant areas of IT.

RESPONSIBILITIES:
Works closely with customers and/or Customer Engagement Manager to clarify and document business requirements; Builds and maintains project execution plan/charter, including approach, scope, tasks, durations, work effort, dependencies, budget, planning assumptions, risk profile, team structuring, staffing, resource allocation, and deliverable definitions; Making project-level decisions and managing track team leads and day-to-day team activities; Utilizing and ensuring project adherence to standard project management processes and tools to manage project teams across the entire project life cycle; Establishing and adhering to the projects communication plan, and complying with all reporting requirements; Serving as an advocate of the BA and PM principles and standards established by the PMO; Responsible for identifying and managing project risk factors, and anticipating and resolving project issues; Maintains ongoing communication with customer(s)/stakeholders during the course of the project to ensure that they are up to date on project process; Escalating unresolved issues to the appropriate Team Leaders, Portfolio Management, and Steering Committee leadership; Establishes measurement criteria to assess project effectiveness/success.; Conducts project close activities as needed (eg, creates closeout plan and report, arranges for post implementation review); Participates in Change Control activities; Manages multiple vendors and contractors in the context of the project; Ensures maintenance of project library; Commitment to overall customer satisfaction.

REQUIREMENTS:
Knowledge of Commercial business in the OTC/Pharmaceutical Industry (Sales, Marketing, Medical....); Knowledge of the current digital/social/mobile marketplace and current industry trends; Experience with Adobe Omniture or other web analytics solutions; Knowledge of methods and tools used for risk management and mitigation; Past experience with Business Analysis and in managing digital/social/mobile based projects; Possess excellent verbal and written communication skills across all layers of management; Ability to meet deadlines and possess a passion and desire to succeed; Ability to set priorities and focus on appropriate roadblocks that hinder the project's goals; Possess strong problem solving skills including problem definition, alternatives identification and analysis, and decision making; Understand Risk Management and mitigate project specific risks; Identify, track, and resolve project issues in a timely fashion; Microsoft Project Skills (intermediate or advanced level).

EDUCATION:
Bachelor's degree required, MBA or Masters degree preferred; 5-7 years experience in BA/PM field, acting as a Business Analyst or PM for large scale IT system initiatives; Process management and Process improvement methodologies, such as Six Sigma, LEAN, PMBOK/Project Management etc. is a plus.

SKILLS
Analytical Skills, Business Process Management, Data Analysis, Project Coordination

Synectics is an Equal Opportunity Employer.