Building Services Project Manager

 JOB PURPOSE

To provide clerical support for all services across the Waste Services, assisting supervisors and office manager in the direct operations office and outstations when required, including Civic Amenity site.

To be the key link between service delivery and the customer contact centre. 

Provide service information to supervisors to assist in work allocation.

Supports the Office Manager, Waste Services, in the collation of all staff data. 

Ensuring compliance with attendance policy, driver records, etc.

MAIN DUTIES AND RESPONSIBILITIES (LIST AS REQUIRED)

1.   SERVICE DELIVERY

1.1. Maintain accurate records that assist the Office Manager and operational supervisors in directing resources. 

1.2. Develop an effective working relationship with other council departments and private sector providers, which further assist frontline services.

1.3. Work closely with relevant supervisor to ensure contract compliance by external graffiti removal company.  Prepare all documentation to assist in performance monitoring.

2.    CUSTOMER SERVICE

2.1. Ensure effective written communication to service users in relation to aspects of the service. 

2.2. Maintain contact throughout the day with supervisors and staff in order to meet operational timescales and statutory compliance.

3.    ADMINISTRATIVE SUPPORT

Answer all telephone calls across waste services.

Maintain accurate staffing records.

Assist the Office Manager in collating documents and back up information as part of invoice preparation.

Maintains driver defect reporting records.

Raise external invoices.

Fully utilise the Council Onyx system.

Deputise for the Office Manager, undertaking administrative duties.

To be computer literate in Word, Excel and PowerPoint.

Assist in the programming the households bulky waste collection service.