Blackberry/Iphone Tier 1 Tech Support Specialist

Yoh has a contract opportunity for a BLACKBERRY/IPHONE TIER 1 TECHNICAL SUPPORT SPECIALIST to support our client in Washington D.C.

JOB RESPONSIBILITIES:
- Assist Authorized Users on configuration/installation, support and use the purchaser email system on BlackBerry, IOS and smartphone Devices
- Assist Authorized Users on how to use phone functions, Instant messaging functions and Browser functions
- Process orders, receive and distribute devices from vendors
- Troubleshooting SIM Card errors
- Resolve configuration issues with BlackBerry, IOS and smartphone Devices
- Enterprise Activations
- Assist in changing Blackberry passwords Provide research and testing new mobile devices and software
- Assist with SIM Unlock for T-Mobile device
- Resolve usability issues with BlackBerry, IOS and smartphone Devices
- Synchronize Lotus Notes Address Book with BlackBerry mobile devices
- Create, manage and maintain a Smartphone-specific database for inclusion of data for installation and troubleshooting assistance
- Coordinate with Service Provider vendor
- Smartphone use training as needed
- Distribution of BB software push
- Provide limited support for PDA and Smartphone add-on devices and programs (Cortado, Bayalink, dumb terminals, keyboards, etc.)
- Use knowledge of multiple synchronization programs to assist customers using these programs
- Resolve configuration issues and usability issues with BlackBerry, IOS and smartphone Devices
- Unlock T-Mobile BlackBerry device (SIM unlock Code).
- Dispatch related calls as appropriate
- Assistance with requesting new black berry devices
- Resynchronize RSA SecureIDs for remote access users
- Reset SecureID PINs and set up temporary passwords for lost or forgotten SecureIDs
- Resolve device connectivity issues with wireless and broadband connections
- Create documentation for mobility-related applications and devices (Tips visit our website to learn both about our company and about our leading HR Solutions.

Yoh, a Day J2W: TELECOMJ2WBRSTL

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SFSF: INFOTECH