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Bilingual QA Analyst
Eingestellt von Synectics
Projektbeschreibung
Primary responsibility to monitor contact center calls to: score for customer experience, compliance, and procedural adherence using customized scorecard; identify trends and training opportunities; provide feedback to agents and management to enhance agent performance. SKILLS:
Bilingual (Spanish) - Reading/Writing/Speaking. Other responsibilities may include procedure documentation, training, and creating reports. Quality monitoring experience and excellent communication skills required; Verint 360 Admin, Excel, and contact center experience preferred.
Projektdetails
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Einsatzort:
Alpharetta, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges