Banking Jobs in Leeds

We are recruiting a large number of Graduates or experienced Banking/Financial Services professionals in Leeds (Must have completed a degree or equivalent) on a contract basis to work as Case Handlers for a FTSE 100 company within the Financial Services/Banking sector.

This role is based in Leeds and is on a 6 Month Contract, although could be extended. Working 37.5 hours per week Monday to Friday. There 2 shifts available, 07.00 to 15.00 paying £18,000 and 15.00 to 23.00 which pays £20,700.

There will also be opportunity for progression into more senior roles offering greater salaries. You will be of Graduate level or have Banking/Financial Services experience.

We will be looking for candidates to be available to start in September and will be assessing throughout August.

*THIS IS NOT A SALES ROLE AND INVOLVES NO COLD CALLING*

PURPOSE OF THE JOB

To investigate, assess, reach a conclusion and provide a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements.

The role will work on client project(s) with personal and team targets set aligned to client delivery. 
The role is managed by the Team Manager.

All levels of accreditation granted will be specified by written communication when criteria have been satisfied in writing.

KEY DUTIES & RESPONSIBILITIES INCLUDE:-

Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate
Liaise with the customer and other parties as appropriate via various media (eg written, telephone), ensuring a complete record of all information gathered or given is maintained.
Weigh up all relevant evidence in line with current guidance and procedures
Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator
Produce a written response for the customer ensuring a high standard of communication is achieved at all times.
Handle all follow up enquiries and administration in an effective and efficient manner.

QUALIFICATIONS & SKILLS REQUIRED

2:2 academic degree or equivalent experience in a financial/customer services environment
Excellent verbal and written communication skills
Confident and customer focussed telephone manner
Numeracy and computer literacy (eg Microsoft Word, Excel and Outlook)
Able to analyse data and make decisions confidently
Customer focused when dealing with a range of people
Have meticulous attention to detail
Be highly organised and able to manage own workload to meet stretching targets and strict deadlines
Able to work at speed whilst maintaining quality and accuracy standards
Able to work as part of a team
Willingness to be flexible and adapt to change quickly

Please apply or contact us for more details.

Blue Arrow is one of the UK's largest recruitment businesses, dedicated to providing bespoke staffing solutions through a network of specialist branches and on-site locations. For over 50 years, our priority has been to work in partnership with our clients and candidates to secure long-term relationships.