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Back Office VAS Engineer
Eingestellt von Connect 44 UK
Gesuchte Skills: Network, Engineer, Engineering, Java
Projektbeschreibung
BACK OFFICE VAS ENGINEER
ROLES AND RESPONSIBILITIES
Second line support with necessary expertise to solve issues escalated from first line diagnostics
Provide guidance and implementation for software delivery and upgrades
Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again
Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
Fulfill the Service configuration and activation according to plan for Service Provisioning
System and service performance data collection and reporting
Assist in specifying performance measurement parameters, such as type of data and collection frequency
Periodically evaluate the service growth based on subscriber usage and assess these trends
System configuration - prepare implementation, rollback plan, call a review meeting and execute configuration requests
Traffic monitoring on each VAS NE
Traffic management/analysis
Recommendation of the capacity/SW/HW expansion
Fulfill the capacity expansion when license is provided
Routine inspection, preventive maintenance
Responsible of the KPI and SLA of VAS systems
Emergency handling
REQUIREMENTS
SKILLS
In depth knowledge of Unix operating systems (Red Hat, SuSe, Solaris, etc.)
Good knowledge in databases (MySQL, Oracle, Informix, LDAP)
Good programming and Scripting knowledge (C, C++, Java, HTML, PHP, Perl, Shell, etc.)
Good knowledge in networking (TCP/IP, switching, routing, Firewalls)
Good troubleshooting skills
Good social, communication and presentation skills
Ability to work in a team professionally and personally with different reporting schemes
Customer Expectation Management
Vendor Management
Trouble ticket management, prioritization, fault diagnosis, remote fault resolution, management and control
Flexible and able to work autonomously
Fluent in written and spoken English
EXPERIENCE
Well versed with 2G/3G CS/PS network architecture & protocols
Minimum 4 years of experience in network operation/system support
Experience in VAS products is a must (like SMSC, MMSC, WAP-GW, Voice Mail, USSD, OTA, SDP, MTA, etc.)
Experience with project methodology
Familiar with O&M and technical support work flow
EDUCATION
Bachelors or masters in Engineering/Telecommunications/Computer Science or equivalent
OTHER REQUIREMENTS
Ability to work off hours depending on Network outages and customer requests
24x7 availability to support after office hours
Ability to travel without advance notice throughout the area of Managed Services
ROLES AND RESPONSIBILITIES
Second line support with necessary expertise to solve issues escalated from first line diagnostics
Provide guidance and implementation for software delivery and upgrades
Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again
Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
Fulfill the Service configuration and activation according to plan for Service Provisioning
System and service performance data collection and reporting
Assist in specifying performance measurement parameters, such as type of data and collection frequency
Periodically evaluate the service growth based on subscriber usage and assess these trends
System configuration - prepare implementation, rollback plan, call a review meeting and execute configuration requests
Traffic monitoring on each VAS NE
Traffic management/analysis
Recommendation of the capacity/SW/HW expansion
Fulfill the capacity expansion when license is provided
Routine inspection, preventive maintenance
Responsible of the KPI and SLA of VAS systems
Emergency handling
REQUIREMENTS
SKILLS
In depth knowledge of Unix operating systems (Red Hat, SuSe, Solaris, etc.)
Good knowledge in databases (MySQL, Oracle, Informix, LDAP)
Good programming and Scripting knowledge (C, C++, Java, HTML, PHP, Perl, Shell, etc.)
Good knowledge in networking (TCP/IP, switching, routing, Firewalls)
Good troubleshooting skills
Good social, communication and presentation skills
Ability to work in a team professionally and personally with different reporting schemes
Customer Expectation Management
Vendor Management
Trouble ticket management, prioritization, fault diagnosis, remote fault resolution, management and control
Flexible and able to work autonomously
Fluent in written and spoken English
EXPERIENCE
Well versed with 2G/3G CS/PS network architecture & protocols
Minimum 4 years of experience in network operation/system support
Experience in VAS products is a must (like SMSC, MMSC, WAP-GW, Voice Mail, USSD, OTA, SDP, MTA, etc.)
Experience with project methodology
Familiar with O&M and technical support work flow
EDUCATION
Bachelors or masters in Engineering/Telecommunications/Computer Science or equivalent
OTHER REQUIREMENTS
Ability to work off hours depending on Network outages and customer requests
24x7 availability to support after office hours
Ability to travel without advance notice throughout the area of Managed Services
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik