Associate Computer Support

Responsible for monitoring and supporting IT infrastructure and applications.

- Assures that all reports are printed properly and completely and that reports requiring decollation or bursting are processed within WIN guidelines.
- Assures that all report output is distributed to the appropriate customer.
- Assist with identification of hardware malfunctions and escalate where appropriate.
- Understand and provide operational support for printers, tape drives and silos.
- Understand the necessary software that provides operational support for print distribution and tape operation.
- Assist IT customers in a professional and courteous manner when required to perform service requests.
- Maintain compliancy of operational SOP's and understand system validation requirements.
- Maintain and ensure comprehensive daily status turnover reports.
- Exercise significant individual initiative in resolving all department operational failures.
- Ensure quality by clarifying and completing tasks accurately.
- Follow established procedures in a timely fashion.

SKILLS:

EDUCATION/EXPERIENCE:

High School or Associate's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field preferred. Or equivalent work experience. Prefer Mainframe operator experience of at least one year.