Assistant Store Manager - Retail

Job Description:
Customer Experience and Sales

- Execute store's implementation of the Retail Promise
- Assist Store Manager to:
- Execute store initiatives related to sales, service, and customer experience
- Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
- Create a work environment where motivated people can excel
- Coach personnel on "opportunities" with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation
- Perform role plays with personnel on a regular basis to improve interactions with customers
- Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
- Facilitate weekly personnel training/educational sessions as directed by Store Manager
- Monitor Customer Experience Dashboard
- Resolve or escalate appropriately any billing or service issues

o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions - Consistently demonstrate excellent leadership and coaching skills

Employee Management and Development

- Assist, inspire and engage employees by motivating team to succeed
- Lead by example
- Develop employees for growth and promotion
- Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service
- Improve employee engagement through leadership skills
- Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service
- Improve store employee engagement through leadership skills
- Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager
- Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings
- Assist in ensuring all time cards are reviewed and accurate
- Communicate temporary assignments and overtime for floating personnel

Product Launches

- Partner with Store Manager to successfully launch new products, services or processes
- Actively inspect post-launch and drive improved results with best practices
- Inspect that employees are properly trained on new products and promotions to sell with confidence
- Report concerns with sellers' knowledge and/or behavior to Store Manager or provide coaching as appropriate
- Coordinate with security, facilities and mall management to ensure smooth product launch day execution

Store Operations:
Staffing/Scheduling

- Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times
- Facilitate the monthly scheduling process

Merchandising

- Adhere to the iPOG and the merchandising standards
- Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face to every customer

Compliance

- Drive operational compliance of Back Office processes, procedures and policies
- Inspect existing and new retail programs, tools and training

Other

- Report fraudulent activity to Asset Protection
- On call for store emergencies

Demonstrate Extraordinary Leader Model Characteristics

- Continuously display high integrity
- Develop strategic perspective and champion change
- Inspire others to high performance through collaboration and teamwork
- Utilize professional expertise to solve problems and analyze issues
- Capture initiative and strive for results

SKILLS

Sales, Retail Management, Telecommunications, Merchandising, Compliance, Staffing, BA/BS Degree, Attention to Detail,
Punctuality, PC Skills

Synectics is an Equal Opportunity Employer.