AS ATM Incident Solver (Brussels)

Je functie: Context
The department Customer Intimacy & Experience Retail & Enterprise is responsible for the Production & of Retail, Private BankingItaly)

Function Description
We are actively searching for an Incident
You must have strong technology and multi-platform knowledge and good coordination & communication skills. A strong capabilities of integration in a complex team is mandatory.
Your mission will be to act as incident solver
- to find and implement solutions in order to solve incidents.
- to document the resolution progress and the applied solutions.
- to Investigate, analyse and document incident cause, and solution
- to evaluate with the team responsible if incident has to be escalated to Incident Manager (IMod)

as Deployment Specialist and Incident Solver :
- to support the Deployment Manager to ensure that all deployments are carried out on schedule, are fully deployed, implemented and functioning in the operational environments .
- to prepare the details of the runbook including all stakeholders regarding the progress of the deployment following the run-book.
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You will also be involved in deployment and configuration of a new software that will be deployed in the coming months..

Start Date ASAP
Duration 12 months

Location
Brussels
Je profiel: Required knowledge / Experience

Education
Bachelor/Master or equivalent by experience in Computer science

Certification
ITIL knowledge is a plus and ATM world, ATOs

Languages Requirement
French Good
Dutch basic
English Good

Experience
minimum 5 years of experience in Retail domains ( ATM preferable)

Technical Experience
Mandatory
You will be able to understand and execute technical runbooks (ATM ) and the complexity of Architecture design

Technical skills :
Good Knowledge of Wintel.
Unix & Linux Environment
WebSphere experience ( harvest tool)
Operating systems, : Solaris, Aix, Unix, Windows Server
Database oracle
Administration of Web Server

Preferable
Knowledge of retail domain.
Experience in a first or second line can be useful

Soft skills
Team Spirit
Quick self-starter, pro-active attitude
Good communication and pro-active attitude
Good analytical and synthesis skills
Good oral and written communication
Ability to work in a dynamic and multi-cultural environment
Flexible, accurate & control minded.
Quality driven
Prepared to be on-call on a regular bases (every 4-5 weeks
Agile Methodology