Arcgis Operational Support

For our international end client in The Hague We are looking for candidates to strengthen the team covering ArcGIS Server and ArcSDE/Oracle operational support and service improvement activities.

Start: ASAP
End: September 2013, extension possible
Hourly rate: 70,00 euros

Main activities:
Provide operational support, with focus on day to day incident management on performance, recovery and interruptions related to ArcGIS Server on Windows Server 2008, ArcSDE/Oracle on Linux.
Act as interface between Geomatics customers and various Infrastructure support groups providing operating system support and storage/network.
End-to-end monitoring and problem management across all technical areas
Work very closely with the customer to provide guidance in the effective use of GIS systems, products and services.
Participate in new ArcGIS Server deployments and introduction of new technologies:
Contribute to successful project delivery within agreed time and budget
Ensure appropriate transition from project to support.

Must have:
Excellent GIS Back End application support skills covering ArcGIS Server, Internet Information Services, ArcSDE/Oracle on Linux.
Very good IT Infrastructure skills covering Windows Server and Linux.
Pro-active attitude: propose and execute technical and service related improvements.
Customer focused and pro-active attitude; enjoy customer facing, taking end-to-end responsibility.
Be able to work with various multinational support teams to bring complex requests or problems to timely resolution.
Excellent communication skills in English, both spoken and written.
In-depth analytical and troubleshooting skills on a variety of platforms.
Be flexible, and willing to work outside of normal office hours in order to ensure that service and high customer satisfaction is maintained.

Nice-to-have/preferred:
ArcGIS Desktop and spatial data type knowledge.
Project management experience.
Experience participating in a virtual team of people delivering global services/projects
Experience in multinational/multicultural enterprise.
Exposure to the Exploration and Production business, preferably in the Subsurface/Geomatics area

Is this you? Apply now with your ENGLISH CV and a short motivation!