Applications Support Analyst

BACKGROUND
Applications Support analyst is required for our central government client based in Taunton. The contract is to start ASAP for 6 months.

MAIN DUTIES/RESPONSIBILITIES
* Support of IT applications. Enhance existing applications. Improve the reliability and robustness of the existing systems. Participating in reviews of their own work and colleagues' work. Reduce/Eliminate reliance on out of date/unsupported software. Provide technical advice to internal and external customers. Analyse customer requirements and problems, then generate potential solutions. Document changes to the system and application architecture overviews. Develop relationship with System Owner, Key Users and Users for their allocated systems.

OUTPUTS/DELIVERABLES TO BE ACHIEVED
The majority of the departments work is in the development of small applications together with general support of existing systems. The candidate's main role will be to indentify the cause of an incident and put in place a workaround or small change required to resolve the incident. There may also be some investigations required in solving problems as a result of previous incidents to advice on the resolution. Documentation is also an important deliverable and the role will require producing documents, keeping knowledge basis up to date etc.

SKILLS/EXPERIENCE REQUIRED
* Worked in a role covering 3rd line support.

Have demonstrable working knowledge of all of the following programming languages:-
o C#
o .NET 3.5 and above
o ASP.NET
o SQL
o Visual Studio 2010/2012.

Have demonstrable working knowledge of the following:
o Version Control(Subversion, SourceSafe, TFS etc)

Plus a good knowledge of at least one of the following technologies:-
o IIS and web site management
o XML
o HTML
o JavaScript
o Microsoft SharePoint
o UML
o SQL Server
o Oracle

Desirable Skills

Technical

It will be beneficial, but not essential if the post-holder has experience of working within a service delivery environment with a good understanding of the ITIL framework.

Demonstrable working knowledge of any of the following programming languages:
o VB.NET
o C++
o VB
o Classic ASP
o Unit Testing (MSTest, NUnit etc.).
o Continuous Integration (TeamCity, CruiseControl, Jenkins etc)

Desirable Qualifications
ISEB ITIL Foundation Certificate in IT Service Management

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business.

Applicants will be required to register with us.