Application Support Technician, Italy, 6 Month Contract

APPLICATION SUPPORT TECHNICIAN, ITALY, 6 MONTH CONTRACT

One of our prestigious clients is currently looking to add an Application Support Technician to one of their office's based in Brindisi, Italy.

THE ROLE:

- Provide day-to-day maintenance and support for the applications supported by my client for the client's partners;
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;
- Assist in database structural changes required during system upgrades;
- Assist in the deployment of tools and in the implementation of processes to assist in operational support;
- Assist in responding to application-related queries from end users in remote locations;
- Resolve in a timely manner Tier-2 application issues and escalate Tier-3 issues to designated focal points;
- Perform trainings to end users on the usage of applications;
- Assist in the development and in the updating of software applications related documentation, including technical  documentation and system reports, attend operational and other meetings;
- Shift work as part of an extended service coverage scheme, if required;
- Stand-by services after hours and during weekends and holidays, if required; and
- Perform other duties, as required

SKILLS

- Excellent knowledge of at least two of the following: MS SharePoint, MS SQL, MySQL, Business Objects, BizTalk, IIS, .NET applications, PowerShell, LDAP, Linux, Domino;
- Certifications and advanced training in above mentioned skills are desirable;
- Experience in configuration management for software applications and in utilizing reporting tools;
- A minimum of 2 years of experience administering Windows server;
- Familiarity with Information Technology Infrastructure Library (ITIL) concepts and processes;
- Ability to grasp complex concepts, logical and analytical approach to solving problems;
- Ability to work under pressure and with minimum supervision;
- Good interpersonal skills and ability to work in a team of diverse skills;
- Good communication and presentation skills;
- Excellent knowledge of English (both written and verbal) is required;