Application Support Technician

Application Support Technician with 5 years of experience is required by an international ICT organisation in southern Italy.

This is an English speaking role focusing on day-to-day maintenance and support for various applications used by people across multiple geographical locations.

Application Support Duties:

. Provide day-to-day maintenance and support for various applications
. Support configuration and installation of new applications
. Help deploy various tools and processes to assist in operational support
. Troubleshoot application-related queries from end users
. Resolve tier-2 application issues and escalate tier-3 issues
. Provide Application training to end users
. Help with the development and update of software application-related documentation
. Provide shift or stand-by service if needed
. Any other duties as required

Application Support Skills Required:

. 5 years Application Support or Technical Support experience
. Administration and support for Windows server and systems
. Experience with at least two of the following:
MS SharePoint, MS SQL Server, Business Objects, LDAP and IIS Servers, .NET applications, MS BizTalk, MySQL, Domino Notes, Linux
. Familiarity with ITIL processes (certification is a bonus)
. Fluent English language skills
. Italian, French or Spanish is a bonus
. This role is focused on software applications and not network support or systems administration.

This is an excellent opportunity to join a global and well known client and contract extensions will be available based on good performance. Please contact Quanta with your details.