Application Support Engineer - Brindisi (Italy)

Our client based in Brindisi (Italy) are looking to recruit Application Support Engineers.

Key responsibilities

*Provide day-to-day maintenance and support for the applications supporting the client.
*Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;
*Assist in database structural changes required during system upgrades;
*Assist in the deployment of tools and in the implementation of processes to assist in operational support;
*Assist in responding to application-related queries from end users in remote locations;
*Resolve in a timely manner tier-2 application issues and escalate tier-3 issues to Designated focal points;
*Perform trainings to end users on the usage of applications;
*Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings; and
*Shift work as part of an extended service coverage scheme, if required;
*Stand-by services after hours and during weekends and holidays, if required;
*Perform other duties, as required

Key Skills

*Exposure to software maintenance and support in IT environments
*Good working knowledge of Client Server applications in a Windows environment and at least two of the following: MS SharePoint, IIS, MS SQL Server, Business Objects, LDAP, MS BizTalk, MySQL.
*Experience in configuration management for software applications and in utilizing reporting tools.
*Familiarity with Information Technology Infrastructure Library (ITIL) concepts and processes.

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice. By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.