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Application Software Sup

Eingestellt von Talent International

Gesuchte Skills: Support, Sql, Client



An Applications Support Analyst is needed to coordinate incident response teams to resolve cases that have exceeded typical service levels or result in business disruption. Also ensuring high impact incidents/request follow standard escalation guidelines

Key responsibilities:

- Investigating the core of the cause of incidents and instigating actions to correct the situation and have the risk/incident level resolved.
- Provide appropriate level incident analysis and reporting.
- Internal and external reporting on cases for management, business units and stakeholders.
- Coordinate Problem management for long term solutions and trend identification
- Facilitate internal meetings presenting incident reports and provide assistance in driving solutions
- Manage calls made to the service desk by accepting, logging and responding to the calls
- Disseminate incoming requests from customers by updating Customer Relationship Management (CRM), analysing problems, resolving and/or escalating problems to other support groups or vendors
- Contribute to customer satisfaction by prioritising individual workload, assessing impact severity, resolving, scheduling or re-assigning problems

Key skills:

- Experience in supporting infrastructure, operating systems and networks
- Highly developed client relationship management skills
- Demonstrated experience and expertise in the resolution of incidents maintenance, service quality, improvement of business productivity and commitment to business satisfaction
- Demonstrate experience in the improvement of efficiency of Service Delivery processes
- Demonstrated experience in dealing with customers with technical problems within strict time frames
- Experience in the operations of an IT related service and support help desk, and sound knowledge and experience in the use of desktop hardware and software.
- Proven experience in WRITING SQL QUERIES
- Excellent diagnostic and analytical skills and ability to develop and implement solutions
- Excellent communication skills and strong face to face support to internal and external stakeholders

This is a great opportunity to be part of a critical project for this well-known organisation. For more information, APPLY using the link below or contact Deqa Omer for a confidential discussion.


  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:


  • Projektdauer:

    3+ month Contract

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Talent International