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Application Service Delivery Coordinator
Eingestellt von Centum Recruitment Limited
Gesuchte Skills: Support, Client, Network
Projektbeschreibung
APPLICATION SERVICE DELIVERY COORDINATOR
MY CLIENT IS LOOKING FOR AN APPLICATION SERVICE DELIVERY COORDINATOR WHO WILL BE PART OF THE APPLICATION MANAGEMENT TEAM AND WILL REPORT TO APPLICATION SERVICE DELIVERY TEAM LEAD.
KEY SKILLS:
- 6 years proven professional experience with 3 years Service Delivery experience in application management
- Proven experience in multinational company, dealing with multi insourced/outsourced service providers
- ITIL experience
- Technical background/experience it IT Infrastructure (Hosting, desktop, network, software packaging and deployment)
- Risk and change management experience
- Level 2/3 Service management, Service desk integration, service modelling
- Project management experience. Project Management certification is a plus.
- Ability to work independently, defining targets and prioritizing tasks in a demanding environment.
- Analytical, team-player, proactive and highly committed.
- Additional experiences in asset management, license management or service modelling are a plus.
- Highly customer service oriented, structured and organized combined with good level of coordination and communication skills.
RESPONSIBILITIES:
- Manage related application IT services, focusing on availability and performance management, incident and problem management and service request management.
- Ensure the services are provided in quality, according to agreed service levels and in respect to governance to the relevant business community
- Provide level 2 support where relevant. Liaise with other IT department and manage multi service provider accordingly.
- Manage the application related operational life cycle and roadmap (change management, asset management, upgrade, packaging and distribution, testing, documentation )
- Manage and optimize application related operational cost, asset and license.
- Setup and maintain multivendor integrated service model and service portfolio. Contribute to definition and negotiation of application license software/service agreement.
- Ensure transition of development to business as usual services and related knowledge acquisition.
- Manage regular operational meeting with business owner and report on application service delivery activity, cost, license utilization
MY CLIENT IS LOOKING FOR AN APPLICATION SERVICE DELIVERY COORDINATOR WHO WILL BE PART OF THE APPLICATION MANAGEMENT TEAM AND WILL REPORT TO APPLICATION SERVICE DELIVERY TEAM LEAD.
KEY SKILLS:
- 6 years proven professional experience with 3 years Service Delivery experience in application management
- Proven experience in multinational company, dealing with multi insourced/outsourced service providers
- ITIL experience
- Technical background/experience it IT Infrastructure (Hosting, desktop, network, software packaging and deployment)
- Risk and change management experience
- Level 2/3 Service management, Service desk integration, service modelling
- Project management experience. Project Management certification is a plus.
- Ability to work independently, defining targets and prioritizing tasks in a demanding environment.
- Analytical, team-player, proactive and highly committed.
- Additional experiences in asset management, license management or service modelling are a plus.
- Highly customer service oriented, structured and organized combined with good level of coordination and communication skills.
RESPONSIBILITIES:
- Manage related application IT services, focusing on availability and performance management, incident and problem management and service request management.
- Ensure the services are provided in quality, according to agreed service levels and in respect to governance to the relevant business community
- Provide level 2 support where relevant. Liaise with other IT department and manage multi service provider accordingly.
- Manage the application related operational life cycle and roadmap (change management, asset management, upgrade, packaging and distribution, testing, documentation )
- Manage and optimize application related operational cost, asset and license.
- Setup and maintain multivendor integrated service model and service portfolio. Contribute to definition and negotiation of application license software/service agreement.
- Ensure transition of development to business as usual services and related knowledge acquisition.
- Manage regular operational meeting with business owner and report on application service delivery activity, cost, license utilization
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges