Agile Delivery Manager - Government - Newcastle

DELIVERY MANAGER

You will manage one or more agile projects, typically to deliver a specific product or transformation via a multi-disciplinary, highly skilled digital team. You'll be adept at delivering complex digital projects, breaking down barriers for your team, and both planning at a higher level and getting into the detail to make things happen when needed.

Defining project needs and feeding these into the programme/portfolio process will enable resource to be appropriately allocated. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

THE MAIN RESPONSIBILITIES OF THE POST ARE:

Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently

Work with the Product Manager to define the roadmap for any given product and translate this into user stories

Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team

Matrix-managing a multidisciplinary team

Ensure all products are built to an appropriate level of quality for the stage (Alpha/beta/production)

Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.

PERSON SPECIFICATION - COMPETENCES/SKILLS REQUIRED

SETTING DIRECTION

CHANGING AND IMPROVING

ESSENTIAL

- Provide constructive challenge to senior management on change proposals which will affect own business area
- Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
- Encourage a culture of innovation focused on adding value - give people space to think creatively

MAKING EFFECTIVE DECISIONS

ESSENTIAL

- Analyse and evaluate pros and cons and identify risks in order to make decisions that take account of the wider context, including diversity and sustainability
- Identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option
- Make difficult decisions by pragmatically weighing the complexities involved against the need to act
- Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery

DELIVERING RESULTS

MANAGING A QUALITY SERVICE

ESSENTIAL

- Make clear, pragmatic and manageable plans for service delivery using programme and project management disciplines
- Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
- Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans

DELIVERING AT PACE

ESSENTIAL

- Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations
- Adopt clear processes for managing at all levels
- Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time rewarding success
- Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same

ENGAGING PEOPLE

LEADING AND COMMUNICATING

ESSENTIAL

- Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work
- Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals
- Clarify strategies and plans, giving clear sense of direction and purpose for self and team

COLLABORATING AND PARTNERING

ESSENTIAL

- Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
- Encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible
- Effectively manage team dynamics when working across Departmental and other boundaries
- Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress

SPECIALIST SKILLS AND REQUIREMENTS

ESSENTIAL

- experience in delivering digital projects and products
- proven experience using agile project management methods
- proven experience balancing multiple priorities and dealing with ambiguity
- sound understanding of the digital landscape
- experience in Matrix-managing multi-disciplinary teams