Administrator

Administrator Role - Osterley

The overall purpose of the role is:

The overall purpose of the role is to efficiently perform a specialist set of order recovery and/or non-automated provisioning tasks, to minimise time to provision within the regulatory framework; maximising the % of customers that follow a smooth, accurate and timely provisioning life cycle. Where a customer expectation will not be met, clear and concise communications to both the customer and call centre agents must be facilitated as per responsibilities defined.

Previous Telephony/Administration experience
Strong MS Office skills
Previous experience in Customer focused roles
Knowledge of Service Level Agreements (SLA) + Operational Level Agreements (OLA)

Candidate Requirements
* 5 GCSEs A-C including Maths and English or equivalent.
* Good working knowledge of Microsoft Office Packages Excel and Word in particular
* Ability to analyse large volumes of data and report in a presentable manner.
* Identify and investigate provisioning issues by performing root cause analysis
* Experience in use customer management or order provisioning systems.
* Ability to closely follow processes and procedures in a timely and accurate manner
* Good eye for detail
* Must be comfortable working in a team and imparting information to team members and other stakeholders in a timely and concise manner
* Strong written and verbal skills
* The tasks and scope of the role are constantly changing so the Provisioning Specialist must be flexible to react to the changes in the business
* Ability to think laterally, with a creative approach to problem solving.
* Able to absorb and assimilate new knowledge rapidly, combining both theory and best practice.
* Able to co-operate as a member of a cross functional team.
* Ability to prioritise tasks and work independently as well as part of a team

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice. By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.