Administrator

I AM CURRENTLY SEEKING A ADMINISTRATIVE SUPPORT TEAM MEMBER, ON A 6 MONTH CONTRACT BASED IN WILTSHIRE.

BACKGROUND

To provide consistent, high quality administrative support to the business. To work as part of a wider administrative support team to ensure all aspects of the service offering are provided in a timely and effective way to the users of the services

MAIN DUTIES/RESPONSIBILITIES

Responsibilities are to ensure the effective delivery of the agreed services detailed in Business Administration Services Service Schedule, which include: To act as the first point of contact for internal requests for administrative assistance for both general business and project administrative support activities, providing and/or coordinating the response within corporate guidelines and working in line with Dstl's policies and in compliance with Dstl procedures. To maintain an effective interface with other central functions and the FM/IS Service Providers to ensure the effective delivery of support services to the business. To proactively develop relationships with everyday users of the LHPs in order to gain feedback on customer satisfaction levels. Maintenance of stationery supplies. Distribution of registered postal deliveries. Maintenance of distribution lists Management of local pool items. Limited scanning and photocopying tasks. Input of data to corporate information and management systems. The use of iServe and in liaison with Site Services Helpdesk personnel, assist in the arrangement of complex hospitality/travel services requests. The use of icas Effective control of Dstl's Protectively Marked Material ( PMM) through the use of the Electronic Registry System (ERS) or hard copy Protected Document Register (PDR) to record receipt, despatch, destruction archiving and filing of (PMM) on the full range of media. Assisting holders of PMM with monthly spot-checks and the mandatory 100% annual muster of PMM and promptly reporting.

SKILLS/EXPERIENCE REQUIRED

Experience of delivering administrative support in a relevant environment either in the public sector, science/engineering research or technical consultancy or customer service environment

FORMAL QUALIFICATIONS REQUIRED

Essential: NVQ level 2 in Business Administration or equivalent. Relevant IT skills or qualifications. Evidence of good standard of general education eg GCSEs or equivalent including English at Grade C or above.

Desirable: ITQ Level 2 NVQ level 2 in Customer Service NVQ level 3 in Business Administration Membership of Institute of Professional Administrators

EVALUATION CRITERIA

- Experience of delivering administrative support in a relevant environment
- Document Management
- General Service
- Customer Appreciation
- Communicate Effectively
- Drive to Deliver

DUE TO THE NATURE OF THIS ROLE, CANDIDATES ARE REQUIRED TO HOLD CURRENT SECURITY CLEARANCE OR BE WILLING TO UNDERTAKE SECURITY CLEARANCE.