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Administration and Technical Support - Dienstleistung
Eingestellt von Goetzfried
Gesuchte Skills: Support, Network, Wan, Vpn
Projektbeschreibung
The service desk support team shall close the incidents that are resolved as per process in place.
The service desk support team shall follow the existing procedures for escalation.
Data Center
Skills needed:
MS Windows Server 2003 / 2008
EMC Storage Management
Blackberry
MS Exchange and Active Directory
Linux (nice to have)
Server & Storage:
Operation and management of storage area and monitoring indicators
Operation and management access; assignment of connected servers to the storage area
Change management support in connection with data storage operation
Problem determination in connection with data storage
Assistance with the investigation of problems related to data storage as far as this investigation concerns aspects for which Customer or a subcontractor of Customer is responsible
Tape Cartridge Removals (weekly)
Paging of tapes (monthly)
Managing Restore requests on demand with execution control (files)
Data backup and data backup monitoring
Initiation of ad hoc backups of files selected by Customer
Corrective actions in the event of a problem
Information to Customer if problems repeatedly occur during a scheduled backup or if a backup could not be produced
Exchange:
Monitoring Daily Exchange Backup to ensure completeness and to avoid loss of data
Monitoring Exchange Server and its related services
Monitor the Replication of Directory Service
Monitoring Log Files to detect errors
Monitor Exchange Database Availability Group
Monitor Disk Space, Processor Utilization, Network Utilization related to server to ensure availability
Mailbox Size increase
Mailbox restoration
Exchange Server administration, troubleshooting and application Break - Fix Support
Troubleshooting of Email issues
Analyzing Log Files to detect errors
Resolving Calendar and Free Busy schedule issues
Exchange Server Patch Management (Service Pack, Hot Fixes & Critical update)
Perform daily backup for all Mailbox Data on Microsoft Exchange servers
Restore data from daily backup if necessary and on demand (restore of data is only possible for a limited time frame and depends on customer backup and restore plan)
Coordinate database restore for Microsoft Exchange servers
Resolving Blackberry Desktop related issues
Resolving mail synchronization issues
Activation Password reset
Resolving BB Server related issues
Resolving Database Configuration/Corruption issues
Resolving Delay in mail synchronization
Resolving BB Service Hung threads on Server
Client services
support the incident solution process in the areas of Windows-OS and the standard Customer Office package (e.g. MS-Office, Adobe, Snag-IT, MindManager), as well as supporting the IMAC operations. Additionally, they will work in the VIP-support to improve the support for key-people.
Network services
You shall provide one network specialist to support the Customer network administration on the following tasks:
WAN:
HP Switches
Router Administration to ensure availability
WAN Firewall / DMZ to ensure uptime and security parameters
Riverbed Administration to ensure uptime
VPN/ RAS monitoring to ensure uptime
LAN
Switch Administration to ensure availability
Requirements (Must have):
specialized knowledge
Projektdetails
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Einsatzort:
Hamburg, Deutschland
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Projektbeginn:
asap
-
Projektdauer:
3 - 4 Monate
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges