Account Manager - Service Delivery, Swindon

As the sole representative of Canon working on the suppliers premises the Account Manager will be responsible for managing the supplier to ensuring all products are produced to the required quality and are delivered on time. This is a service delivery role.

* Provide clients with an effective and efficient service
* Exceed customer expectations
* Ensure all work is completed within contracted service levels
* Manage workflow at the supplier's premises to ensure all work is produced to specification and within client timescales.
* Prepare and present information for presentation to Management and clients

Responsibilities and Tasks:

* To demonstrate pride and professionalism in all facets of customer service, and take ownership for all work personally produced.
* To respond to customer requests and enquiries in a prompt and efficient manner, meeting demands pro-actively where possible.
* Manage the supplier to ensure contracted SLA's are achieved
* Report performance levels to management
* To communicate with clients consistently well and, by understanding their needs, promote the service being offered.
* To reproduce high quality products to customer specifications while meeting customers time constraints. To negotiate extended deadlines with customers if necessary.
* To accurately complete daily paperwork and or enter all required information into the Océ computerised systems.
* To support the Senior Account Manager, to introduce service enhancements and developments.
* To co-operate with immediate & wider range of colleagues, to the betterment of the customer & Océ.
* To be aware of and maintain safe working practices related to Health & Safety and COSHH regulations.
* To undertake any reasonable ad hoc duties as requested by the Senior Account Manager.

Required Skills and Qualifications:

Knowledge:

* Product Knowledge
* Industry Knowledge

Skills:

* Communication
* Production workflow
* Planning and Organisation
* Problem Analysis
* Analytical
* Customer Services
* Negotiation
* MS Word/Excel

Qualifications

* Production management
* Account Manager/Customer Services experience
* Print Industry knowledge
* IT Literate on MS Word/Excel
* Customer facing experience
* General business acumen

Minimum Criteria

* Production management experiance
* Supplier management experience
* Product knowledge
* Customer Services experience
* PC literate

Competencies:
Resilience, Customer Orientation, Team Work, Self Motivated and Committed

Further Information:
Closing date 2 May 2013 - please apply as soon as possible

Contract: Initially a 6 month Fixed Term Contract

Location: Cats Solutions manufacturing premises in Swindon

Salary £ 32,000 - £34,000 + 10% bonus

Key Benefits

Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)

Final salary scheme pension available upon joining Canon UK Ltd

Life Cover for those in the pension scheme

Free private healthcare for all employees (tax on benefit payable by employee)

Long service awards

Focus on learning and development and career progression

Staff purchase scheme.

scheme - discounts with over 100 named brands and suppliers on their products and services

Employee forum network

Summer Hour Policy

Interest Free Season Ticket Loan

Childcare Voucher Scheme

Ride 2 Work scheme

Employee Assistance Programme

Flexible Working Policy

Company Maternity / Adoption / Paternity Policies

eLearning online training courses available to all employees

Variable pay scheme (bonus/commission)

No agencies please