Account Manager

For our client in Basel we are looking for an Account Manager for a 8 months project.

Place: Basel

Workload: 100%

Period: ASAP-31.12.2017

ROLE PURPOSE

Relationship Management between the infrastructure department and all other IT internal departments
SPOC (single point of contact) for the internal IT customers for all infrastructure needs and suggested improvements (server, network, access, cloud, addressing a root cause analysis)
Demand Management: collects all technical infrastructure requirements from the internal IT customers; sometimes also from scientific community. Manages the demand and expectations with the accounts and the infrastructure peers
Roadmap: Translate all annual demand into a visual roadmap and update regularly

Expectations

Excellent communication skills - more important than any technical skills
Excellent presentation skills (written and verbal)
Promote a climate of "Happy customers " and happy team members
Experienced working in multinational teams; ie sensitive of cultural differences and adaptable
Experienced working in a global setup; e. comfortable with video conferences and remote work
Professional personality with a "getting things done" attitude
Fluency in English (knowledge of additional languages is an advantage)

Details

Relationship Management

Building bridges between infrastructure and internal IT customers: Establish partnership and close cooperation with approximately 5 assigned accounts
Address pain points and negative feedback with solution-oriented actionable next steps
Own and moderate regular account meetings; establish a two-way-communication
Build trust and credibility through communication, character, competency and context
Bridge with peers within the infrastructure department

Demand Management

Develop and communicate the overall aligned strategic demand for the account
Manage expectations collaboratively with the accounts and infrastructure peers,
Negotiate between infrastructure and informatics teams to find pragmatic solutions
Align IT, infrastructure goals and objectives with business needsevaluate feasibility of new demand
Professional hand over of demand and requirements to the execution teams such as project management or engineering

Strategic Roadmap

In collaboration with the account, develop and communicate the overall strategic roadmap
Translate all annual demand into a visual Roadmap of the account and update regularly
Know and understand their strategic outlook and how the demand fits into the infrastructure organization; support planning process

For more information, please contact:
Anna Chmura (see below)