A+ Certified Deskside Support Technician

A+ CERTIFIED DESKSIDE SUPPORT TECHNICIAN CARY, NC 6 MONTH CONTINGENT OPPORTUNITY

We are seeking an A+ Certified, Level I Desk Side Support Technician with a versatile onsite support background in a corporate environment, to work for the worlds top corporations and high visibility brands. The Ideal Technician will also offer Mac support certification(s).

LEVEL 1 PC AND IMAC SUPPORT INCLUDING BUT NOT LIMITED TO THE FOLLOWING:

- Deskside support service per our clients pre-defined/location specific service process
- Video conferencing end user support and meeting setup
- management of workflow and service request through our clients call ticketing system
- imaging/re-imaging end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users
- General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Support and assistance of colleagues; commitment to and accountability for overall group success
- Analysis of problems, develop creative solutions and assess risks/benefits
- Development of strategies for resolving them and preventing future occurrences
- Documentation of supported system and application procedures and processes
- Keep abreast of technology changes and our client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs

SKILL AND EXPERIENCE REQUIREMENTS:

- CompTIA A+ Certification required
- MAC support Certification(s) strongly preferred
- 2+ years IT work experience preferred in a corporate support environment
- Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management
- Working knowledge of remote access: Remote Desktop and Virtual Private Network
- Must be a team player and able to work with minimal supervision
- Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP/IP (preferred, but not required)
- Experience working in a wireless network environment
- Working knowledge of troubleshooting Video Conference systems

8am 5pm work schedule subject to change.

*CompuCom supports Employment Equity and Diversity*

Dallas-based

CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.