Workplace Support Engineer (m/f)

For one of our clients we are looking for a Workplace Support Engineer (m/f) Workplace is the domain that handles all user device specific tasks. Within Workplace Engineering there is the responsibility of delivering (2nd and) 3th level support for Workplace related incidents. These incidents cover desktops, laptops, thin clients and smartphones. The mission of this function is to handle all incidents that cannot be solved by 1st or 2nd level support on the end user device. In this function you will also have very regular contact with the end/user.

Responsibility:
Provide end-user support for level 2 and 3 incidents on the following technologies
o Windows XP
o Windows 7
o Desktops
o Laptops
o Smartphones (Android and IOS)
o Active Directory Workstation related issues
o Thin clients with Windows Embedded or Linux Embedded
o Office 2003, Office 2010
o End user software like Acrobat, MS Visio, MS Project
o Software Distribution Support
Create and maintain support documentation
Liaise for handover with 1st level support (Service Desk) and 2nd level support
Respect existing SLAs for incidents
Report regularly to Manager or Incident and Problem management regarding the follow up of more complex issues.

Technical Skills.
Certified Windows XP and Windows 7.
Certified Microsoft Office products 2003 and 2010
Knowledge of Android and IOS
Software Distribution via SCCM
Basic understanding of Active Directory
Visual Basic
Knowledge of the common hardware platforms from Dell and Lenovo
Knowledge of Samsung and Apple Smartphones

Non-technical Skills:
Active knowledge of French or Dutch
Taking into account the multi cultural environment, a good English knowledge in speaking and writing is mandatory.

Profil
2 to 3 years of experience in IT Workplace related subjects.
Bachelor degree with IT orientation (or equivalent).
General knowledge of the Windows platform.
Knowledge ITIL Incident and Problem management
Experience in working together with clients Duration: ASAP till end of 2013

Location: Brussels If you are interested in this position please send us your current Word-CV in English (no pdf please)