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Workforce Planning Manager

Eingestellt von Talent International

Gesuchte Skills: Support, Client

Projektbeschreibung

- IMMEDIATE START
- INITIAL 6 MONTH CONTRACT WITH A VIEW TO EXTEND

Our client is seeking an experienced Workforce Planning Manager to manage a dedicated team in a challenging call centre environment.

The ideal candidate will demonstrate a good working knowledge of workforce planning principles with experience in forecasting and scheduling, particularly in a multi-skilled, multichannel environment and will have a good understanding of the challenges faced when planning and scheduling for a 24x7 operation.

You will create and maintain long and short term forecasting as well as direct and support a team of schedulers to develop and maintain best practise staff rosters and scheduling of leave, shift change requests and off phone activities such as meetings, training and staff supervisions.

TO BE A SUCCESSFUL CANDIDATE YOU WILL HAVE THE FOLLOWING EXPERIENCE/BACKGROUND:

- Experience with contact centre forecasting and scheduling tools, ideally Verint Impact 360 or solid functional and technical knowledge of other like systems will be considered
- Hands-on individual that has the skill to apply their working knowledge of workforce planning best practices with their skills in the use of both workforce planning tools and other systems such as Microsoft Excel
- Exceptional analytical skills with attention to detail
- High level interpersonal and communication skills, both written and verbal
- Proven experience supporting contact centre teams and a minimum of five years managing workforce planning teams and supporting operational management
- Workforce planning experience in government based contact centres will be highly regarded

Please click the APPLY NOW button or send your Resume directly IN WORD FORMAT ONLY.

For further queries please call MARIA.

Earn Extra Income - Market Research Opportunity:

Do you work in IT? Have you travelled and worked in the UK? Are you from the UK, New Zealand or Ireland working in Australia? Want to earn extra money for your opinion? If so please send an email with your name and contact number and she will be in touch shortly.

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Talent International