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Workforce Analyst - Call Center

Eingestellt von Synectics

Gesuchte Skills: Support

Projektbeschreibung

RESPONSIBILITIES

- Provides business function support in various power delivery settings.
- Provides clerical and some administrative support.
- Utilizes PC and Mainframe applications, such as Microsoft Office, Peoplesoft, Time, EERS, and PassPort proficiently.
- Develops customized reports provided by integrated systems, including Passport, PeopleSoft, Impromptu, etc, and MS Office applications.
- Uses verbal and written skills to present information.

SKILLS

Must have experience working in call center environment and experience doing analysis and metrics for Call Center, including experience with high call volume, optimum staff level, statistics etc. Must have at least a high school diploma with minimum of 5 years of relevant experience. Familiarity with power companies a plus.

Synectics is an Equal Opportunity Employer.

Projektdetails

  • Einsatzort:

    Philadelphia, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Synectics