Wintel Support Engineer

We are currently looking for a DUTCH speaking Wintel Support Engineer (Citrix, VMware) to start ASAP on a Contract basis (6 months rolling) for my client based in Mechelen, Belgium.

Certification Requirements: VMware/Citrix

Job Summary:

Perform advanced troubleshooting of Windows 2000/2003/2008/2012 Server/Citrix/VMware failures - L2, L3 level support.
Handle escalations from L1 incident Management team.
Coordination on Problem analysis and providing RCA.
Plan, execute and report Availability, Performance & Capacity management of Wintel Servers and services.
Change Impact analysis and Change coordination
Resolving Windows Clusters 2003/2008/2012 incidents and problems.
Windows Patch management
Analysis all the incident, service tickets and initiate for Service improvement and Lean programs.
Troubleshoot incidents related to backup issues.
Troubleshoot hardware and provide hands and feet support.
Coordination with vendor/Service provider for problem resolution.
Meet reporting requirements and represent the tower in customer, project, program meeting and audits as required.
Manage, maintain & update the Knowledge management database for the tower.
Coordinate with customer in creation of SOP&s, Templates, policies, etc. And make sure they implemented and effective.
Making sure that all the resource meets the required security standards, policy and operations standards, quality guideline and procedure and process are followed at all times.
Conduct audits on incident ticket and service request and recommend of improvements

Languages: DUTCH