Windows Support Engineer

Windows Support Engineer

ROLE:

In one sentence

We are currently looking for an experienced Windows Server and ESX system administrator for our second line support team (1500 Servers and 200 ESX hosts).

Scope: 2nd level support of Windows Servers & ESX hosts (Windows 2008 and 2012, ESX 5.5 & 6) in a complex and hybrid environment consisting on the following responsibilities.

- 2nd level support during business hours - Onsite Production and non-production support from 8:00 till 18:00 CET
- Watch Duty On Call support outside business hours from 18:00 till 8:00, assigned on a rotational basis
- Follow-up of production environment problems and change requests (ITIL processes)
- Management of DNS, File & Print, Backups, Archives, restores and associated infrastructures.
- Contribution to roadmap projects

PROFILE:

Experience:

- Several demonstrable years' experience in managing and supporting large windows Servers environments (Windows 2003, 2008 & 2012 ).
- Several demonstrable years' experience in managing and supporting VMWare ESX (5.5 & 6.0).
- Very good knowledge on one or more infrastructure areas: File Servers, Print Servers, DNS, AD, Networker, NAS, SAN, EPO, Move)
- Knowledge of clustering solutions and server hardware technology (HP, UCS, vblock, ).
- Knowledge of networking basics and TCP/IP

Essential Skills:
You need to demonstrate the following capabilities:

- To learn a lot in a limited period of time and to be self-study oriented.
- To easily adapt to new circumstances/technologies/procedures.
- To handle administrative tasks and work in a demanding operational context
- To be stress resistant and constructive whatever the context
- To act as a true team player and to demonstrate good interpersonal skills
- To summarize complex technical situation in simple terms
- To be solution and client oriented
- To balance quality and speed

Essential Languages:

- Fluent English (mandatory)
- French or Dutch