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Windows Infrastructure SME (DV) - Hampshire

Eingestellt von Synergize Consulting Ltd

Gesuchte Skills: Client, Support, Network

Projektbeschreibung

Currently seeking a Windows Infrastructure SME to be based on site in Hampshire, for a contract duration of 12 months, to be confirmed by the client.

Due to the nature of the role and the time scale and requirements issued by the client, candidates have been asked to hold a minimum of DV (Developed Vetting) level security clearance for this role.

Please find full details in relation to the role, as provided by the client:

ROLE OVERVIEW:

To investigate and resolve escalated support calls relating to Windows Infrastructure components and solutions. 

DAY TO DAY RESPONSIBILITIES:

- Investigating escalated support calls
- Assisting the OSEs in resolving support calls, over the phone or on site
- Developing hot fixes and small patches adhering to best practices and standards, making use of the reference rig where possible
- Providing estimates of time to repair before undertaking the work and striving to complete the work within those budgets
- Providing impact statements of required updates including the necessary actions and demands on the reference rig
- Reporting progress and issues to the service desk via the formalized systems, ensuring adherence to corporate and quality assurance standards
- Communicating effectively in both written and verbal form
- Troubleshooting and fault finding in an efficient and structured manner

ESSENTIAL SKILLS:

- Have a detailed knowledge of implementing and administering Microsoft server operating systems
- Have a detailed knowledge of implementing and administering Microsoft client operating systems
- Have a solid understanding of the evolution of client and server builds; dependencies on bespoke applications and services, and the various components which make up these builds
- Understanding of core Windows infrastructure components such as Active Directory, DNS, DHCP, WINS, Authentication, Group Policies etc.
- Integration of  client and server applications
- Detailed understanding of various hardware components eg Client and Server hardware platforms, Interfaces, Processors, Hard Drives, RAM, Storage Area Networks, Network Attached Storage, Fabric Switches etc.
- Backup and restore solutions including snapshot and image based solutions
- Understanding of build and release mechanism for documentation and source code

DESIRABLE SKILLS:

- Understand the ITIL process and methodology.
- Understand and Interpret the MOD security standards.

PERSONAL COMPETENCIES:

- Strong interpersonal skills
- Strong communication and meeting skills
- Good analytical skills
- Good problem Solving technique
- Methodical approach, pragmatic
- Ability to challenge via structured interaction
- Proactive, self-motivated and self-starting
- Good time management
- Ability to work unsupervised
- Good organisational skills.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synergize Consulting Ltd