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Windows Infrastructure SME (DV) - Hampshire
Eingestellt von Synergize Consulting Ltd
Gesuchte Skills: Client, Support, Network
Projektbeschreibung
Due to the nature of the role and the time scale and requirements issued by the client, candidates have been asked to hold a minimum of DV (Developed Vetting) level security clearance for this role.
Please find full details in relation to the role, as provided by the client:
ROLE OVERVIEW:
To investigate and resolve escalated support calls relating to Windows Infrastructure components and solutions.
DAY TO DAY RESPONSIBILITIES:
- Investigating escalated support calls
- Assisting the OSEs in resolving support calls, over the phone or on site
- Developing hot fixes and small patches adhering to best practices and standards, making use of the reference rig where possible
- Providing estimates of time to repair before undertaking the work and striving to complete the work within those budgets
- Providing impact statements of required updates including the necessary actions and demands on the reference rig
- Reporting progress and issues to the service desk via the formalized systems, ensuring adherence to corporate and quality assurance standards
- Communicating effectively in both written and verbal form
- Troubleshooting and fault finding in an efficient and structured manner
ESSENTIAL SKILLS:
- Have a detailed knowledge of implementing and administering Microsoft server operating systems
- Have a detailed knowledge of implementing and administering Microsoft client operating systems
- Have a solid understanding of the evolution of client and server builds; dependencies on bespoke applications and services, and the various components which make up these builds
- Understanding of core Windows infrastructure components such as Active Directory, DNS, DHCP, WINS, Authentication, Group Policies etc.
- Integration of client and server applications
- Detailed understanding of various hardware components eg Client and Server hardware platforms, Interfaces, Processors, Hard Drives, RAM, Storage Area Networks, Network Attached Storage, Fabric Switches etc.
- Backup and restore solutions including snapshot and image based solutions
- Understanding of build and release mechanism for documentation and source code
DESIRABLE SKILLS:
- Understand the ITIL process and methodology.
- Understand and Interpret the MOD security standards.
PERSONAL COMPETENCIES:
- Strong interpersonal skills
- Strong communication and meeting skills
- Good analytical skills
- Good problem Solving technique
- Methodical approach, pragmatic
- Ability to challenge via structured interaction
- Proactive, self-motivated and self-starting
- Good time management
- Ability to work unsupervised
- Good organisational skills.
Projektdetails
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Einsatzort:
Hampshire, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
12 months (tbc)
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges