Windows Desktop Support OS Administrator

Job Title: Windows Desktop Support OS Administrator

JOB TYPE: CONTRACT

JOB LOCATION: WIESBADEN, GERMANY

CONTRACT RATE: NEGOTIABLE, DEPENDING ON EXPERIENCE

CONTRACT LENGTH: 9 MONTHS - EXTENSION EXTREMELY LIKELY

Our Client, one of the world's foremost IT Consultants, is looking to recruit a Desktop Support Administrator to join their Global Infrastructure Services department in Wiesbaden, Germany.

The successful candidate will have primary experience of Windows OS Desktop Support, and speak read and write German, fitment and fulfilment for a small sized project with a medium complexity.

END USER COMPUTING (DESKTOP ANALYST) L2-ONSITE WINDOWS, GERMAN LANGUAGE IS A MANDATE

- 3 to 5 years of experience in Onsite support (Field services)
- Knowledge and experience on windows 7/8/8.1 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool - ex - Service now
- Should have good expertise on EUC tools AD, remote support tools, office 2010/2013, outlook.
- Knowledge and experience in hands and feet support for DS(L1)
- Preferable to have a good understanding of Lync, VPN, VDI and Citrix environments
- Distribute software packages using standard distribution tools and work on automating the efforts
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP/VVIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Experience in managing small teams and reporting
- Good to have - knowledge in Altiris too for deployment
- Good to have - knowledge and experience of supporting MAC devices and mobile devices.

Skills and Experience Details:MINIMUM EXPERIENCE REQUIRED: 3-5 YEARS MANDATORY SKILLS: Desktop Support Windows OS Support, EUC Admin, Desktop deployment, Infra Trouble shooting and Operations DESIRABLE SKILLS: EUC Admin LANGUAGE SKILLS: German & English Language

THIS IS A GREAT ROLE FOR THE RIGHT CANDIDATE, SO IF YOU MEET ALL THE CRITERIA ABOVE, THEN APPLY TODAY!