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Windows 7 Rollouter

Eingestellt von Experis Schweiz AG

Gesuchte Skills: Support, Client

Projektbeschreibung

WINDOWS 7 ROLLOUTER

On behalf of our client, a leading global company within IT, we are looking for a junior Windows 7 Rollouter. For this Contracting position based in Zürich/Opfikon, Switzerland our client is looking for a German

- + 3 years experience required
- Excellent problem solving skills - Including recognizing previous issues raised
- The ability to explain problems and solutions clearly to non-technical users
- The ability to priorities, work under pressure and meet deadlines
- Good organizational skills
- Good interpersonal and communication skills
- Knowledge of Windows 7 build
- Windows 7 troubleshooting
- Knowledge of E2E migration of users to Windows 7
- Knowledge of deployments & projects
- Use of a knowledge base (updating & using)
- Ideally have experience of using the Service Now Incident Management Call Logging system.
- Incident/Problem Management
- Ensuring the readiness of the team for the SW Migration & the support of this.
- Co-ordinate the operational readiness of the UK Service Desk
- Work with the client for the introduction of new services
- Work with the deployment tool team in order to support the deployments
- Develop & maintain formal procedures & process' to maintain standards & continuity according to industry best practice
- Acting as an escalation point and mentor for the UK
- Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc
- Producing regional statistics and management reports
- Arranging staff training and awareness sessions
- Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk
- Assisting Analysts in providing first line support when workloads are high, or where additional experience is required.

Do you think this would be an interesting opportunity for you? Then apply today for this great opportunity in Zürich

Please don't hesitate to send your CV in English to Ms. Brenda McElhinney or if you should have any questions, please don't hesitate to call her.

Experis is Europe's leading IT&T recruitment agency with over 100 offices worldwide.

Projektdetails

  • Einsatzort:

    Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis Schweiz AG