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Window Workplace Support Consultant - Engineer
Eingestellt von Damco Solutions
Gesuchte Skills: Support, Consultant
Projektbeschreibung
WINDOWS/WORKPLACE SUPPORT ENGINEER
Location: Brussels, Belgium
Duration: 3months +
LANGUAGES: ENGLISH, FRENCH OR DUTCH
REQUIRED SKILLS:
- Certified Windows XP and Windows 7.
- Should have min 2 to 3 years of experience in IT Workplace related subjects.
- Knowledge ITIL Incident and Problem management
- ACTIVE KNOWLEDGE OF FRENCH OR DUTCH
DESCRIPTION:
- Provide end-user support for level 2 and 3 incidents on the following technologies
- Windows XP
- Windows 7
- Desktops till end 2013
- Laptops
- Smartphones (Android and IOS)
- Active Directory Workstation related issues
- Thin clients with Windows Embedded or Linux Embedded
- Office 2003 till end 2013, Office 2010
- End user software like Acrobat, MS Visio, MS Project
- Software Distribution Support
- Create and maintain support documentation
- Liaise for handover with 1st level support (Service Desk) and 2nd level support
- Respect existing SLAs for incidents
Location: Brussels, Belgium
Duration: 3months +
LANGUAGES: ENGLISH, FRENCH OR DUTCH
REQUIRED SKILLS:
- Certified Windows XP and Windows 7.
- Should have min 2 to 3 years of experience in IT Workplace related subjects.
- Knowledge ITIL Incident and Problem management
- ACTIVE KNOWLEDGE OF FRENCH OR DUTCH
DESCRIPTION:
- Provide end-user support for level 2 and 3 incidents on the following technologies
- Windows XP
- Windows 7
- Desktops till end 2013
- Laptops
- Smartphones (Android and IOS)
- Active Directory Workstation related issues
- Thin clients with Windows Embedded or Linux Embedded
- Office 2003 till end 2013, Office 2010
- End user software like Acrobat, MS Visio, MS Project
- Software Distribution Support
- Create and maintain support documentation
- Liaise for handover with 1st level support (Service Desk) and 2nd level support
- Respect existing SLAs for incidents
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Organisation/Management, Sonstiges