Win 7 Deskside Support

CompuCom IT Workforce Solutions is looking for a resource to provide production support activities along with working on our W7 deployment efforts.

OVERVIEW

- Installs, configures and maintains client operating systems, hardware and related utilities according to defined standards.
- Provides Tier II level support to those individuals experiencing problems with PC hardware, operating systems, related utilities or Back Office software.
- Ensures that incident management tickets are opened for all problems and requests.

QUALIFICATIONS

- Demonstrated proficiency with computer software including current Windows Operating System
- Experience with Microsoft Office XP/2003/2007/2010 products including Word, Excel, PowerPoint, Access, Visio, Project, Internet Explorer and VMware
- Intermediate to advanced level knowledge and understanding of hardware products, software, operating systems, related utilities, and Back Office systems and products for the client environment
- intermediate understanding of Windows XP and Windows 7 Active Directory technical support experience with knowledge of OU structures, AD security, local and group policy
- Scripting experience including Visual Basic Scripting and batch desirable
- Basic to intermediate understanding of networking, security, database, and software development technology
- Must be able to diagnose and analyze complex problems
- Outstanding customer support/service skills as well as communication skills
- Knowledge of Microsoft's SCCM a plus

Duration of assignment: 9-12 months