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WFM Planner

Eingestellt von JP Gray

Projektbeschreibung

WFM Planner for an international company in Arnhem!

For an international company with its call center in Arnhem I am currently looking for a WFM Planner who will strengthen the team with their forecasting and planning skills.

WFM Planner will be responsible for:

- Forecasting: analysing the historical data, making budget, predicting the worked hours;
- Capacity management
- Scheduling: preparing and changing of plan for the employees
- Traffic: ensure the coverage of the phones, monitoring the inbound and outbound calls.

The call center consists of 50 - 100 people and the planner will be part of the forecasting team of three.

Skills and experience required:

- Prior experience and operational knowledge in Workforce Management is a must;
- Working experience in a call center;
- Excellent communication skills both in Dutch and English;
- Outstanding analytical skills;
- Experience in working with MS Office and WFM-tools.

If you are interested in the role please apply online as soon as possible.

Projektdetails

  • Einsatzort:

    Arnhem, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

JP Gray