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WFM Planner
Eingestellt von JP Gray
Projektbeschreibung
For an international company with its call center in Arnhem I am currently looking for a WFM Planner who will strengthen the team with their forecasting and planning skills.
WFM Planner will be responsible for:
- Forecasting: analysing the historical data, making budget, predicting the worked hours;
- Capacity management
- Scheduling: preparing and changing of plan for the employees
- Traffic: ensure the coverage of the phones, monitoring the inbound and outbound calls.
The call center consists of 50 - 100 people and the planner will be part of the forecasting team of three.
Skills and experience required:
- Prior experience and operational knowledge in Workforce Management is a must;
- Working experience in a call center;
- Excellent communication skills both in Dutch and English;
- Outstanding analytical skills;
- Experience in working with MS Office and WFM-tools.
If you are interested in the role please apply online as soon as possible.
Projektdetails
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Einsatzort:
Arnhem, Niederlande
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges