Webcast Operator/Technical Event Support - Pharma - Switzerland

For a new webportal which shall be introduced globally, NextLink is currently looking for an Operator Webcast Technical Event Support who will support the team based in Basel on their daily business.

MAIN TASKS

Operating and monitoring of devices, consoles and subsystems in the area of Webcast

Operate webcast recordings

Analyzing system messages and triggering fault correction procedures and workarounds

Planning based on requirements

Clarifying, documenting and eliminating exceptional conditions and incorrect system states in our client's ticketing system HPSM (incident management)

Initiating and controlling the maintenance tasks

Keeping the processing and error logs and generating statistics and checklists

SPECIAL REQUIREMENTS

Minimum 2 years' experience of conducting technical planning and organization of webcasts

Gather customer requirements and recommend technical setup

Provide consulting & training in the area of webcast and broadcast for support staff locally or in other sites

Demonstrated experience in webcast, audio & video technologies

Support Global Executives professionally and with the upmost confidentiality

Strong customer and service orientation and being a great team-player

PROFICIENT IN ENGLISH, other languages like German or Spanish are beneficial

FURTHER NICE TO HAVE:

Experience with Kaltura

Please note that the latest start date for this position will be the beginning of March 2016.

Additionally, part of the selection process will be an interview and a test work session (1 day).