Webcast Operator - Technical Event Support - Pharma, Basel

For our client, a pharmaceutical company in Basel, Switzerland, we are looking for a motivated and ambitious:

WEBCAST OPERATOR - TECHNICAL EVENT SUPPORT

For a new webportal which shall be introduced globally, we are looking for an Operator Webcast who will support the team based in Basel on their daily business.

MAIN TASKS:

- Operating and monitoring IT & A/V equipment in the area of Webcasting and video productions for internal events and recordings
- Analyzing system messages and triggering fault correction procedures and workarounds
- Planning based on requirements
- Clarifying, documenting and eliminating exceptional conditions and incorrect system states in ticketing system HPSM (incident management)
- Initiating and controlling the maintenance tasks
- Keeping the processing and error logs and generating statistics and checklists

QUALIFICATIONS:

- Minimum 2 years' experience of conducting technical planning and organization of webcasts
- Gather customer requirements and recommend technical setup
- Provide consulting & training in the area of webcast and broadcast for support staff locally or in other sites
- Demonstrated experience in webcast, audio & video technologies
- Support Global Executives professionally and with the upmost confidentiality
- Strong customer and service orientation and being a great team-player
- Proficient in English, other languages like German or Spanish are beneficial Conduct technical planning and organization of webcasts
- For the Event Support part:

Provides end-user consulting in the area of webcasts and broadcasts
Gathers customer requirements and recommends optimal technical set-up and technology

FURTHER NICE TO HAVE:

- Experience with Kaltura

Start: 1.2.2016
Duration: 12 months
Location: Basel